Apply Now

Collections Technician

Merced Superior Court
Merced, CA Full-time
Posted on September 18, 2019
DEFINITION: The Court Collections Technician reviews cases with court-ordered fines, fees, assessments, restitutions and other financial obligations imposed by the Court; pursues and secures payment of receivable and delinquent accounts; collects and keeps records of payments; processes necessary notices, liens, collection referrals and skip tracing searches to ensure that current and delinquent Court debts are paid in a timely manner; assists in the administration of the Court’s comprehensive collection program; applies applicable collections and accounting laws; and performs other related duties as assigned. DISTINGUISHING CHARACTERISTICS: The Court Collections Technician is responsible for carrying out in Court debt collections activities and operations, including assisting in the administration of the Court’s comprehensive collection program. Incumbents are responsible for maintaining and updating court, financial and debtor information and records to track and monitor compliance with court-ordered debt payments. Incumbents are also responsible for working with collection agencies to collect court-ordered fines, fees assessments, restitutions and costs from debtor clients, ensuring that this function is carried out in an accurate, timely manner in accordance with all applicable legal requirements. ESSENTIAL FUNCTIONS The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related or a logical assignment for this classification. Other duties may be required and assigned. 1.Manages a caseload of collection accounts, in accordance within the limit and scope of theauthority and responsibility of this classification and in accordance with standards, laws,regulations, court procedures and policies, while being held to production standard 2.Inputs, corrects, updates and maintains accurate and complete court, financial and debtorinformation and records to track and monitor compliance with court-ordered debt payments;reviews and posts payment information provided by collection agencies; computes and postsinterests; audits, adjusts and vacates accounts based on payments of obligations; processes non-sufficient fund checks received from financial institutions; ensures compliance of debtoraccounts with Court orders, judicial guidelines, penal codes and other related rules, regulations,policies and procedures 3.Provides services to walk-in and telephone customers; including significant cash handling andprocessing 4.Accurately processes minutes presented from Court; may schedule court appearances fordefendants 5.Enters collector activity notes and posts payments to computer operation systems in order torecord collector actions and adjustments to accounts 6.Investigates and analyzes delinquent accounts to determine proper course of action 7.Locates debtors by contacting relatives, neighbors and employer(s) or through researching taxroll, voter registration, court document and other official information sources; conducts skiptraces 8.Keeps records and prepares reports on investigations 9.Performs application qualification for installment payment plans, installment paymentprocessing 10.Develops agreements with debtors and implements debt payment plan in accordance withestablished court procedures 11.Reviews and verifies for accuracy, financial information 12.Interviews debtors to determine their ability to pay 13.Provides detailed information to customers regarding case fines, fees, and due dates 14.Explains the terms of the payment arrangements and the legal consequences of not meetingtheir obligations and possible further actions such as loss of license, additional penalty fees orassessments, issuance of liens, and/or an issuance of a warrant and/or referral to a third partycollection agency 15.Monitors payment plans to ensure customers are meeting their financial obligations timely 16.Makes collection calls to customers that have past due amounts owed to the Court 17.Contacts public and private organizations to obtain information concerning delinquent accounts 18.Recommends adjustments, compromises or cancellations of accounts when undue financialhardship would occur 19.Inputs, verifies and retrieves data associated with the collection and processing of delinquentdebts owed to the Court 20.Issues warrants or DMV holds/suspension for failure to pay (FTP) and failure to appear (FTA) 21.Recommends and initiates, with approval, appropriate legal action to enforce collection ofobligations; appears in court to present evidence and information related to legal collectionproceedings 22.Provides delinquent account information to outside collection agencies 23.Establishes and maintains effective working relationships with judicial officers, court employees,governmental agencies, members of the public and other encountered in the course of work;interacts with individuals who may be upset or abusive 24.Uses a variety of office machines in conjunction with fiscal recordkeeping activities; includingpersonal computers, calculators, and scanning devices 25.May assist in other clerical divisions as directed 26.May be required work flexible work hours, including evenings and weekends in response to theneeds of court operations 27.Other duties as assigned Supervisory Duties: None MINIMUM QUALIFICATIONS Necessary Employment Standards As applicable to assigned areas of responsibility Knowledge, Skills, and Abilities: ?Financial record-keeping procedures ?Legal terminology related to debt collection ?Investigative procedures necessary for the collection of delinquent accounts and gathering andpresenting evidence ?Proper cashiering methods; handle large amounts of cash accurately and effectively ?Gather relevant data, analyze problems, evaluate alternative and make appropriaterecommendations ?Understand, interpret, explain and apply Court collections rules, regulations, policies andprocedures and applicable local, state and federal legislation regulations ?Speak, write and interview effectively in a variety of circumstances; set work priorities andeffectively utilize time worked; listen attentively and ask pertinent questions ?Deliver highly culturally competent customer service ?Read and interpret court orders, legal procedures and other documents involved in the collectionof delinquent accounts ?Understand and follow written and oral instructions ?Prepare clear, concise and accurate reports, correspondence and other written materials ?Prepare and maintain accurate and complete financial records and files ?Maintain confidential information in accordance with legal standards and/or other regulations. ?Operate a computer using work processing and other business software and other standardoffice equipment ?Communicate clearly and effectively, both orally and in writing ?Follow procedures and take actions within established authority limits ?Exercise tact and diplomacy in dealing with sensitive, complex and confidential collections issuesand situations ?Exercise initiative and resourcefulness in carrying out assigned duties within court policy andprocedure guidelines ?Represent the Court effectively in interactions with customers and representatives of otherjustice and public agencies ?Proper English usage, grammar, spelling and punctuation ?Work under pressure in varied situations ?Work independently and attempt to resolve problems associated with the collection ofdelinquent accounts ?Establish and maintain effective working relationships with court employees, outside agencies,and the general public ?May be required to work flexible work hours, including evenings and weekends in response tothe needs of court operations ?Must successfully complete fingerprinting and Criminal Record Background Check. ?Attend training as offered and/or directed. ?Travel to off-site courts, as needed. EDUCATION AND EXPERIENCE REQUIRED Education: ?Educational level equivalent to a high school diploma or GED Experience: ?Two (2) years of legal processing experience in a court environment; OR ?Two (2) years of clerical work (or its equivalent) in an office environment providing substantialcustomer service ?Significant cash handling skills and prior experience performing collections work are highlydesirable License, Certification and/or Special Requirements: ?A valid class C California driver’s license may be required. The requirement will be reviewed ona position basis in accordance with ADA regulations. ESSENTIAL PHYSICAL AND MENTAL DEMANDS Performance Aptitudes Data Utilization: Requires the ability to review, classify, categorize, prioritize, and/or analyze data. Includes exercising discretion in determining data classification, and in referencing such analysis to established standards for the purpose of recognizing actual or probable interactive effects and relationships. Human Interaction: Requires the ability to apply principles of persuasion and/or influence over others in coordinating activities of a project, program, or designated area of responsibility. Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate, maneuver, and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions. Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data, and information. Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs. Functional Reasoning: Requires the ability to apply principles of influence systems, such as motivation, incentive, and leadership, and to exercise independent judgment to apply facts and principles for developing approaches and techniques to resolve problems. Situational Reasoning: Requires the ability to exercise judgment, decisiveness, and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable. Physical Ability: ?Strength, dexterity, coordination, and vision to use a keyboard, computer monitor, and other officeequipment on a daily basis and for extended periods of time ?Fine finger manipulations, dexterity, and coordination to handle files and single pieces of paper ?Forceful and repetitive gripping, grasping, and pinching ?Occasional lifting and carrying of objects weighing up to 20 lbs. ?Frequent reaching for items on shelves, above, at, and below desk/shoulder level ?Exert up to 20 lbs. of force occasionally, and/or up to 10 lbs. of force frequently, and/or negligibleamount of force constantly to move, torque, twist, push, and pull objects ?Frequently sit for extended periods; frequently stand for extended periods; and frequently walk, move,bend, stoop, lift, and stretch ?Able to move to different locations such as, but not limited to: courtrooms, clerk’s office, variousdepartments, other court facilities, and desk assignments based on the operational needs of the Court ?Able to traverse inside and outside over uneven ground and pavement ?Perform repetitive writing, typing, copying ?Employees are regularly required to verbally communicate both in person and by telephone ?Corrected hearing and vision to normal range Sensory Requirements: Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, and visual cues or signals. Some tasks require the ability to communicate orally. Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions. The Superior Court of California, Merced County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Superior Court of California, Merced County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. APPLICATION AND SELECTION PROCESS Applications may be obtained from and submitted to: Merced Superior Court Human Resources 627 W. 21st St., Room 20 Merced, CA 95340 (209) 725-4103 Or visit our website at All applications for employment must be made on an official application form and must be filed with Human Resources on or prior to the closing date and time for receipt of applications. Postmarked and faxed applications will not be accepted. A resume may be included with the application as supplemental information, but will not be accepted in lieu of an official application. All information on the application must be completed – “see resume or see attached” is not acceptable. Applications must be legible, signed and complete (including copies of licenses, certificates, transcripts, Supplemental Questionnaire, etc. if required). All information is subject to investigation and verification. The selection process is subject to change. Applications will be accepted on a continuous basis until a sufficient number are received at which time the recruitment will be closed or the filing deadline has occurred. In order to insure proper evaluation of employment qualifications, it is suggested that applicants read the directions carefully and fill out the application COMPLETELY. Those applicants meeting the minimum qualifications and possessing the most relevant experience as shown on the application may be invited for an interview. The screening of applications will be done by Human Resources who will determine the most qualified to be referred for interviews. If you require accommodations in the application or interview process, contact Human Resources at the number listed above before the deadline posted on the job announcement. Merced Superior Court is an Equal Opportunity Employer. Posted: 09/17/19